Client Services Specialist

A company is looking for a Client Services Specialist.

Key Responsibilities

Resolve tickets submitted to Application Support by internal and external stakeholders

Perform root cause analysis and manage application configuration for optimal function and performance

Create and maintain Standard Operating Procedure documentation

Required Qualifications

1+ years of customer service experience

Experience with at least one reporting-based product (e.g., MS Excel, MS Power BI, Tableau)

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint