Senior Manager, Compliance & Operations

Senior Manager, Compliance & Operations – AI-Powered Fintech Platform (Remote) Ensure Spinwheel scales responsibly, compliantly, and with audit-ready rigor as we accelerate growth.

Spinwheel is redefining how consumers access and act on financial data through AI-powered infrastructure.

As we expand our partner base and prepare for the next stage of scale, we’re hiring a  Senior Manager, Compliance & Operations  to own the day-to-day mechanics of CRA operations, partner due diligence, and compliance program execution.

This is a  high-impact leadership role , central to building trust with partners, clients, and regulators while enabling the company to scale from $15M to $30M ARR.

You will design, manage, and optimize the operational foundation that supports 2–3× growth without added risk.  You’ll report directly to senior leadership and manage the Compliance & Operations Analyst as the team expands.

What You’ll Own Compliance & Regulatory Operations Own end-to-end CRA workflows, including access, deletion, dispute, and data requests.

Lead client due diligence processes and partner assessments.

Define, measure, and enforce SLAs to deliver predictable, audit-ready execution.

Coordinate all audit cycles, including SOC 2 and partner audits, ensuring evidence quality and timely remediation.

Audit Readiness & Governance Maintain compliance tooling, evidence repositories, and documentation.

Oversee audit preparedness across controls, processes, and cross-functional teams.

Partner with Compliance & Risk Program Manager to ensure operational alignment on control coverage.

Risk Management Execute mitigations across functions and ensure risk treatments are delivered on schedule.

Maintain visibility into compliance and operational risk posture.

Support risk register updates, issue tracking, and trend analysis.

Tier 1 Support & Triage Oversight Oversee support protocols, escalation processes, and SLA adherence.

Analyze operational issues to identify root causes and systemic gaps.

Ensure client-facing teams get rapid, compliant, well-documented responses.

Tooling, Automation & Scaling Define operational tooling and automation needs; work with cross-functional teams to implement solutions.

Improve dashboards, workflow systems, and data accuracy for compliance and partner operations.

Build the operational infrastructure required for 2–3× client and partner volume.

Continuous Improvement Identify and prioritize process gaps across CRA, due diligence, and partner workflows.

Drive improvements that materially reduce risk, increase efficiency, or strengthen audit readiness.

Implement scalable, repeatable SOPs to replace ad-hoc processes.

You Might Be a Fit If You… Have 6–10+ years of experience in compliance operations, fintech operations, risk management, or similar roles.

Have experience supporting SOC 2, regulatory audits, partner audits, or financial data governance programs.

Are highly organized, detail-oriented, and able to build structure in fast-moving environments.

Have a track record of improving operational efficiency through tooling or automation.

Excel at cross-functional collaboration with product, engineering, legal, and GTM teams.

Are comfortable managing, coaching, and developing junior team members.

Thrive in a high-growth, high-accountability startup environment.

Success in This Role Looks Like… SLA compliance , high partner satisfaction, and predictable CRA execution.

Audit pass rates  and strong evidence management discipline.

Improved efficiency , reflected in reduced friction and fewer operational errors.

Increased automation and operational tooling adoption  across compliance workflows.

Clear visibility into compliance health , risk posture, and operational performance.

Scalable processes  that support 2–3× partner and client growth without additional risk.

Logistics Location :

• Remote (U.S. time zones preferred) Team :  Reports to senior leadership; manages the Compliance & Operations Analyst Compensation :  $150k–$157k salary range (per org planning)  Culture :  Fast-moving, AI-native, highly collaborative, and mission-driven If you’re excited to build the operational and compliance backbone for a rapidly scaling fintech—and to be the person who ensures our systems, partners, and processes are always audit-ready—we’d love to speak with you.   Powered by JazzHR