We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.
Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
Manage booking updates, itinerary changes, cancellations, and special travel needs
Share clear and accurate information regarding destinations, travel requirements, and agency procedures
Proactively check in with clients to confirm details and address any concerns
Resolve issues efficiently while maintaining a positive and supportive approach
A strong communicator with a customer-first mindset
Experienced in customer service (travel, tourism, or hospitality experience is a plus)
Well-organized, reliable, and comfortable handling multiple requests at once
Tech-savvy and able to adapt quickly to new systems and tools
Passionate about travel and helping clients enjoy seamless experiences
Fully remote position with flexible hours
Training and ongoing support to help you succeed
Career growth opportunities within a growing travel agency
Access to travel benefits and exclusive industry discounts
A collaborative and supportive team culture
Travel Customer Service • Raleigh, North Carolina, United States
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