Residential Services Coordinator I

Job Description

Job Description

Job Title : Residential Services Coordinator I

Reports To : Supervisor of Residential Services

FLSA Status : Non-Exempt

Summary

A Residential Service Coordinator I (RSC I) welcomes individuals experiencing homelessness to the 24 / 7 Residential program. Clients are met with Compassion and Respect as they are guided through the intake process of the program. RSC I, orientates clients to the program and follows up with them routinely to ensure proper services and resources are being delivered throughout the duration of their stay. RSC I, monitors client adherence to the program expectations, to include home visits. The RSC job is to provide quality support services to clients to enhance physical, emotional and communication skills, providing support towards clients daily living activities and liaising between internal and external resources to ensure the best support to a client in need.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Properly document all client interactions within database.
• Enters and updates client-specific data in database ensuring minimum error rating, in compliance with grant funding.
• Provides client-specific referrals and resources based on need (e.g. medical, housing, employment, etc.) both internal and external.
• Conducts client living area inspections to support clients in maintaining a clean and safe living space.
• Collaborates with colleagues to address any concerns or barriers to client success in a solution-focused manner.
• Creates a welcoming, safe, inclusive, culturally sensitive living environment for the clients living in the program.
• Performs client drug testing (breathalyzer / urinalysis) in sober program settings.
• Supports clients in following the program rules, expectations and requirements.
• Adherence in Mandated reporting, harm reduction, MI, and Trauma informed care practices while working with clients and fellow staff.
• Assists with roll-ups, clean-up and sanitization of contaminated bed areas as needed.
• On time completion of assigned training and policies.
• Mandatory support of Inclement Weather Shelter during wet / cold months as needed.
• Supports 24 / 7 program needs, which may result in requirement to work overtime. (i.e. come in early or stay late on a shift, work a six-day work-week, Inclement Weather Shelter season, etc.)
• All other duties as assigned.

Job Requirements

This position is a member of a 24-hour, 7 day a week team that helps clients access community resources and provides housing.

The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N1 : $20.00 – $23.44 (Midpoint : $20.77)