Table Games Supervisor arrow_forward

Job Overview :

The primary responsibility of the Table Games Supervisor is to supervise the operation of a group of assigned tables within the pit. The Table Games Supervisor must be a coach for the Table Games Dealer, providing feedback on performance. It is their responsibility to rate the play of our guests and to ensure that all gaming procedures are being followed.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Protect the assets of Wind Creek.
• Observe game, always looking for irregularities or deviations from procedure.
• Advise Table Games Management of any possible problem areas or irregularities.
• Supervise team members ensuring that they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
• Ensure team members are cordial and courteous to all patrons and fellow team members.
• Ensures that team members adhere to gaming regulations and any violations are reported to Table Game Management
• Verify schedule of table game team members ensuring they meet business needs and advise the Table Game Management of needs for staff level changes.
• Handle team member complaints and resolve problems that arise.
• Communicates all pertinent information to relieving Table Games Supervisor.
• Establish and maintain a courteous rapport with all casino guests and fellow team members, providing the best possible service.
• Handle customer complaints, in consultation with the Table Games Shift Management when necessary.
• Inform team members of policies contained in the management policies manual, ensuring compliance.
• Rate customers based on time of play, average bet, amount of win / loss, amount of credit or cash buy-in, walk amount, and basic strategy.
• Accurately count game float inventories at the beginning and close of the shift, (and periodically throughout the shift) advising the Table Games Management of approximate results for the shift and any suspected irregularities.
• Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits.
• Observe taking and paying of bets in accordance with established company policies and procedures.
• Alert the Table Games Management of any irregularities.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and / or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Interview and make recommendation of candidates for new hire.
• Determine if and / or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and / or concerns in a timely manner.
• Develop a working knowledge of all IGB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and / or intoxicated persons.
• Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying)

Base Pay :