Senior Salesforce Administrator

Job Description

Job Description

Position : Senior Salesforce Administrator

Location : Orlando, FL

Work Set-up : Hybrid – 3 days in office

Salary : $120K–$180K base + full benefits

About the Role

We are looking for a highly skilled Senior Salesforce Administrator to lead the administration, optimization, and evolution of Salesforce Service and Sales Cloud across a large, multi-site environment. Acting as a trusted advisor and Salesforce subject matter expert, you'll partner with cross-functional stakeholders to ensure the platform supports business goals, enhances user adoption, and delivers measurable results.

Key Responsibilities

• Serve as the primary Salesforce Service Cloud administrator supporting multi-center support teams and field locations.
• Gather business requirements, design solutions, and deliver scalable Salesforce configurations.
• Manage security settings including roles, profiles, permission sets, and data visibility across divisions and regions.
• Design and maintain custom objects, workflows / flows, validation rules, and dashboards .
• Build complex reporting with role-based access.
• Implement and manage third-party integrations (e.g., CTI, Service Cloud Voice, Cisco Webex ).
• Oversee release management including testing, documentation, training, and adoption.
• Monitor system performance, compliance, and data quality through audits and integrations.

Qualifications

Preferred

Why Join?

Apply Now

If you're an experienced Salesforce professional ready to take ownership of a high-impact role and shape the way Salesforce drives success across the enterprise, we'd love to hear from you.