Enterprise Account Manager

Enterprise Account Manager

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Location : The ideal candidate will be located in Las Colinas, TX, or Austin, TX.

Position Summary

The Enterprise Account Manager is a strategic customer-facing leader responsible for strengthening long-term relationships, advancing customers toward meaningful security outcomes, and expanding platform adoption based on measurable value. This role works exclusively with existing customers, with a focus on aligning platform capabilities to customer goals, uncovering expansion opportunities, and partnering with technical teams to ensure full adoption and realized value. Working closely with Customer Success, Solution Engineers, and Solution Architects, the Enterprise Account Manager guides customers through their maturity journey and supports strong renewal and expansion performance. This role contributes directly to renewal and expansion success through value-based engagement and strategic account planning.

Responsibilities

Customer Relationship and Outcome Leadership

• Serve as the primary business contact for customers in your assigned portfolio.
• Build strong relationships with key decision-makers, influencers, and stakeholders.
• Lead regular strategic and executive conversations that connect platform capabilities to customer goals.
• Develop multi-year relationships and outcome plans that strengthen customer value and trust.

Retention and Expansion Through Customer Value

Strategic Account Planning

Cross-Functional Collaboration

Customer Advocacy and Value Realization

Qualifications

You Are :

You Have :

Why This Role Matters

The Account Manager strengthens long-term customer partnerships by ensuring customers achieve tangible security outcomes, adopt the right capabilities, and expand their use of the platform based on measurable value. This role is essential for driving retention, renewal success, and sustainable customer growth. It directly influences gross and net revenue retention, adoption health, platform consumption, and customer satisfaction.

What We Offer You :

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today :

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you're excited about this role and believe you can contribute and grow with us, we encourage you to apply.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.