Dividend, Loan Servicing Specialist

Loan Servicing Specialist

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General Function :

The Loan Servicing Specialist works with homeowners, Escrow Agents, Relators and others to ensure responsibility and assumption of loans given by Dividend Finance for solar installations that are tied to residential property. This role will be responsible for tracking, identifying and modifying distressed accounts, as well as assisting with the compliant resolution process.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities :

Assumption :

• Develops new systems for reporting exchange, as growth continues will need to develop FTP (file transfer protocol) process for data transfer as requested by vendor
• Initiates outbound contact for properties listed for sale to ensure for payoff of loan or monitor loan assumption to buyer
• Drafts waivers and other documents determined by the Legal team for files where loan panels have been moved to another address
• Routinely corresponds with third party real estate agents, escrow agents, mortgage lenders, current Dividend Finance customers and Buyers interested in purchasing homes with solar panels financed through Dividend Finance
• Coordinates partial payment delivery and receipt of 30% ITC payments prior to transferring loan, or requests sales and appraisal information if sellers are requesting ITC waiver
• Manually drafts contingent assumption agreement (new homeowner loan contract) using account statement from loan servicing department with high attention to detail to reflect correct figures and dates for when payment switches from seller to buyer

Modification :

Supervisory Responsibilities : None

Minimum Knowledge & Skills Required :

Location Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.