Sr. Program Manager, AI Strategy

Sr. Program Manager For Ai Strategy For WWGS Operations Business Support

As the Sr. Program Manager for AI Strategy for WWGS Operations Business Support, you will lead the identification, development, and implementation of AI solutions that optimize store operations and drive business performance improvements across WWGS stores. You will focus on leveraging AI to enhance operational efficiency, labor productivity, and operational execution across wide-ranging KPIs. A critical aspect of this role will be revolutionizing how store leadership consumes and acts on operational data through the development of AI-enhanced reporting dashboards and decision support tools. Support both daily operations and longer-term strategic planning. Partner with store leadership to identify critical operational pain points and opportunities for AI-driven solutions. Create and implement AI-powered tools that provide real-time insights into store performance metrics. Develop predictive models for operational challenges (staffing needs, peak sales periods, work design bottlenecks, etc.). Partner with Operations Field to support launching pilot programs for new AI implementations in select stores / Operational Areas. Scale successful solutions across the store network and consider ROI for these solutions to prioritize areas of focus based on business trends (Labor, Shrink, Unit Growth, Expense, etc.).

Key job responsibilities :

Develop AI strategy specifically focused on store operations performance, including :

• Labor optimization and scheduling
• Store workflow efficiency
• Task management and prioritization
• Merch program execution
• Real-time performance monitoring
• Operations standardization
• Increased focus on strategic decision-making at store leadership level
• Regular reporting on AI implementation progress and impact to senior leadership
• Develop frameworks to identify routine tasks that can be enhanced or automated through AI
• Ensure AI solutions enhance rather than replace human decision-making capabilities

Partner with Operations Reporting to establish strategic vision and development of next-generation store performance dashboards :

Technical Focus Areas :

Skills :