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IT Field Technician
IT Field TechnicianStrategic Staffing Solutions • Rochester, MI, US
IT Field Technician

IT Field Technician

Strategic Staffing Solutions • Rochester, MI, US
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  • [job_card.full_time]
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Job Description

Job title : IT Field Technician

Duration : 12+ months

Location : Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.

Note : Must live within a 30-minute commute to Rochester, MI

Principal Duties and Responsibilities :

  • Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
  • Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
  • The IT Technician performs semi-complex work within technical or paraprofessional area.
  • Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
  • Documents and refers complex, unusual problems to other support teams.

Required Skills & Experience :

  • Must have 2-3+ years of IT Field Support experience (Client / customer facing)
  • One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
  • Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

    • Preferred Skills & Experience :

  • Five (5) years or more experience working in a 24 / 7 / 365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
  • ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred

    • Education :

    HS Diploma or equivalent.

    Preferred education :

    Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

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