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Remote Customer Service Representative
Remote Customer Service RepresentativeLiveops • Lansing, Michigan, United States
Remote Customer Service Representative

Remote Customer Service Representative

Liveops • Lansing, Michigan, United States
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Tax Software Support – Independent Contractor

Location : Remote (US-Based)

Apply today to join the 1 / 5 / 26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will

  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.

Requirements

  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.

    • Preferred Qualifications

  • Available to provide services on April 14 and 15 .
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound / outbound customer support; call center experience is a plus.

    • Hours

  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr) : 7 days / week, 8 : 00 AM – 12 : 00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits / month (Jan–Apr) , with 10+ commits on April 14 and 12+ commits on April 15 .

    • Compensation

  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20 / hour ; earnings vary and are not guaranteed.

    • Computer Requirements

  • CPU : Intel i5 / i7 / i9 (8th Gen+) or AMD Ryzen 5 / 7 / 9 (2nd Gen+).
  • Internet : Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS : Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment : Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements

    • Application and Certification Process

  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.

    • Background Check

    For a limited time, it’s only $20 . Background check requires a non-refundable fee paid to the vendor. View background requirements

    Important Notes

  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10 : 00 AM ET and 8 : 00 PM ET , but actual session times and lengths will vary.

    • Eligible States

    Liveops is currently accepting applications in : AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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