Front Desk Coordinator

Job Description

Job Description

We are looking for a Front Desk Coordinator to join our team in Columbia, South Carolina. This is a long-term contract position ideal for someone who is detail-oriented and thrives in a dynamic environment. The role involves overseeing and executing front desk operations to ensure seamless service and excellent experiences for visitors and staff alike.

Responsibilities :

• Maintain the organization and cleanliness of the front desk area, ensuring all materials, documents, and supplies are well-arranged and accessible.
• Monitor and manage front desk equipment, including computers, printers, and copiers, addressing any issues promptly by submitting support tickets or ordering necessary supplies.
• Greet and assist all visitors, ensuring they are checked in properly or directed to the appropriate staff member.
• Verify and balance petty cash at the start of each shift, handle point-of-sale transactions accurately, and ensure daily reports are submitted to Finance.
• Process payments for memberships, assessments, and programs using the point-of-sale system and coordinate with Finance to resolve menu-related discrepancies.
• Ensure participants sign required waivers and maintain proper documentation for insurance health programs to guarantee accurate visit credits.
• Collaborate with the Programs Director to collect and share program-related documentation for tracking and communication purposes.
• Supervise front desk clerks by developing and implementing clear policies and procedures for training and operational consistency.
• Regularly review the organization and scheduling of front desk operations with other team leads to identify solutions and improvements.
• Monitor the main lobby and security cameras to maintain a safe and welcoming environment.

MUST be able to work afternoon / evening hours and rotating weekends