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Assistant Manager
Assistant ManagerPlanet Fitness • Gainesville, Florida, US
Assistant Manager

Assistant Manager

Planet Fitness • Gainesville, Florida, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

  • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests
  • Provide quality-assured, customer service excellence
  • Augment club management and provide backup support to the franchise, as needed.

Onboarding, scheduling, training, and supervising staff

Member service oversight - Ensuring staff is replicating superior customer experience at all times.

Conflict resolution

  • Involved in all front desk related activities including :

    • Answer phones in a friendly manner; engage and assist callers with a variety of questions.

    Greet and validate members

    New member enrollment, account maintenance

    High level proficiency providing prospective members tours

    Facilitate all member requests, issues, and questions

  • Assist in overseeing cleanliness and maintenance of facility
  • Assist in ordering of supplies based on club requirements
  • Qualitative / Quantitative Assessment via statistics and reports (weekly, monthly, and annually).
  • Backup support for any employee who is absent.

    • Qualifications / Requirements

  • Superior customer service skills, preferably in the fitness industry
  • Experience working as a Member Service Representative at Planet Fitness, preferred
  • Solid supervisory, diplomacy and listening skills
  • Basic computer proficiency (Microsoft Suite)
  • Hard working, enthusiastic and energetic
  • Strong problem resolution skills
  • Current CPR Certification recommended.  Employer will sponsor.
  • High school diploma / GED equivalent required
  • Must be a minimum of 18 years of age

    • Physical Demands

  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift
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