Manager, Technical Support

Role Summary

Oversee all aspects of ORAN deployments, ensuring successful project execution and adherence to timelines. Develop and deliver comprehensive solutions for technical feasibility studies, accounting for successful ATP completion. Collaborate closely with customers to address and resolve queries raised during ATP. Provide strategic guidance to the Drive Testing team, ensuring alignment with project objectives and optimization efforts. Conduct in-depth analysis of post-launch KPls to identify areas for improvement. Implement necessary optimization strategies to enhance network performance. Prepare and deliver monthly reports to the executive team, highlighting critical technical challenges and proposed resolutions. Collaborate with R&D, ST, and other teams to drive timely issue resolution. Provide day-to-day leadership and guidance to the engineering team. Foster a collaborative and high-performing work environment while ensuring project deadlines are met. Proactively identify and escalate project-related issues, working closely with cross-functional teams to implement effective solutions. Thoroughly review CIQ documents and release notes with the customer.

Key Responsibilities

Oversee all aspects of ORAN deployments, ensuring successful project execution and adherence to timelines. Develop and deliver comprehensive solutions for technical feasibility studies, accounting for successful ATP completion. Collaborate closely with customers to address and resolve queries raised during ATP. Provide strategic guidance to the Drive Testing team, ensuring alignment with project objectives and optimization efforts. Conduct in-depth analysis of post-launch KPls to identify areas for improvement. Implement necessary optimization strategies to enhance network performance. Prepare and deliver monthly reports to the executive team, highlighting critical technical challenges and proposed resolutions. Collaborate with R&D, ST, and other teams to drive timely issue resolution. Provide day-to-day leadership and guidance to the engineering team. Foster a collaborative and high-performing work environment while ensuring project deadlines are met. Proactively identify and escalate project-related issues, working closely with cross-functional teams to implement effective solutions. Thoroughly review CIQ documents and release notes with the customer.

Job Requirements

Bachelor's degree (or foreign equivalent) in Telecommunications Engineering, Computer Science, Electronics and Communication Engineering, or a directly related field plus five (5) years of experience in RAN deployments and integration. Experience must include :

Two (2) years of experience in each of the following (experience may be gained concurrently) :

• ORAN concepts and technologies
• Leading and mentoring operations teams
• Troubleshooting RAN components
• Defining and implementing exit criteria for projects, ensuring timely and successful completion
• Reviewing and approving customer deliverable documents to maintain quality standards
• Overseeing a team of RAN optimization specialists and collaborating with customer technical teams
• Analyzing pre- and post-launch KPI metrics to identify optimization opportunities and ensure service quality

Will accept a Master’s degree plus two (2) years of experience in RAN deployments and integration in lieu of a Bachelor’s degree plus five (5) years of experience.

40 hours / week, 9 : 00am-5 : 00pm

This position qualifies for the employee referral program.

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