Senior Content Customer Specialist

A company is looking for a Sr Content Customer Specialist.

Key Responsibilities

Audit and document existing customer touchpoints and journeys across various communication channels

Interview stakeholders to gather information on audience segmentation, testing parameters, and compliance requirements

Map customer journey matrices based on account criteria such as rate plan and tenure

Required Qualifications

5+ years of experience as a strategist with enterprise brands

Background in CRM, particularly with mobile messaging and email

Highly organized and a self-starter

Basic knowledge of multi-variant campaign testing

Experience in analyzing and organizing information using CRM principles