Medical Support Assistant

The incumbent serves as a Medical Support Assistant in Patient Care Services at the Sierra Nevada Health Care System, Reno, Nevada. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous VISTA applications.

Work Schedule : Variable tour of duty - dependent upon agency needs

Telework : Not Available.

Virtual : This is not a virtual position.

Functional Statement # : 000000

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : Not authorized

Financial Disclosure Report : Not required

The MSA is responsible for scheduling inpatient appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines under the direction of an MSA at the full performance level.

Duties of the position include, but are not limited to :

• Employee plans and organizes work with general assistance from the supervisor and / or experienced MSA, to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and refers all problems to their supervisor or Lead MSA.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicates with physicians, case managers, and other professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works under the direction of an MSA at the full performance level and makes decisions based on guidelines, precedents and regulations.
• Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.
• Scheduling, canceling, re-scheduling inpatient appointments.
• monitoring inpatient orders for areas of responsibility, verifying that admission and other inpatient forms are completed, verifying and updating demographics and insurance information. Work is performed under the direct supervision of an MSA at the full performance level.
• Other duties as assigned by management.