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Customer Support Specialist 2
Customer Support Specialist 2ALONJA Enterprises LLC • Albuquerque, NM, us
Customer Support Specialist 2

Customer Support Specialist 2

ALONJA Enterprises LLC • Albuquerque, NM, us
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Job Description

We are hiring Remote Customer Service Representatives to support customers across various client accounts. This is a flexible, work-from-home role ideal for individuals with strong communication skills and a customer-first mindset.

  • Handle inbound and outbound customer service calls
  • Provide clear, helpful, and professional assistance
  • Enter customer data accurately into our database
  • Follow up with customers to ensure satisfaction
  • Meet performance targets for advancement opportunities

Requirements

  • High school diploma or equivalent
  • Excellent verbal communication skills
  • Reliable internet connection and quiet work environment
  • Proficiency with Microsoft Office and general computer use
  • Flexible schedule availability, including evenings / weekends

    • Technology Requirements (MANDATORY to begin work) :

  • Windows 11 desktop or laptop
  • Minimum 16 GB RAM
  • No Chromebooks or Apple devices
  • Dual monitors recommended (not required at application)
  • USB noise-canceling headset (not required at application)
  • Hardwired internet connection (not required at application)

    • Benefits

  • Fully remote position – work from home office
  • Starting pay of $12–$15 / hour
  • Flexible self-scheduling
  • Advancement opportunities based on performance
  • Supportive team environment

    • Requirements

  • Minimum 6 months customer service experience, preferably call center related
  • Moderate level of computer knowledge
  • Ability to work with minimal supervision
  • Must be self-directed and self-motivated
  • Strong listening skills
  • Accuracy
  • Efficiency
  • Excellent written and verbal communication skills Technical Requirements
  • Active Phone line (mobile or landline)
  • Mobile Device capable of downloading applications
  • CPU (Intel or AMD) 2GHz processor (or equivalent)
  • Resolution of 1,280 x 720 (720p) or greater
  • Internet Explorer 9.0 or higher
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    Customer Support Specialist • Albuquerque, NM, us

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