Customer Service Representative

Customer Service Representative

In this role, you will provide exceptional service to customers by assisting with account management, billing inquiries, troubleshooting streaming issues, and recommending products. This is a fast-paced, high-volume environment requiring adaptability, professionalism, and strong communication skills.

Responsibilities :

• Provide assistance via phone and chat for account management, billing, content questions, and navigation of applications
• Troubleshoot streaming issues and recommend products
• Support multiple products and regions using various systems
• Handle 50-70 back-to-back contacts daily
• Other duties as assigned

Shift Details & Training

Training : Monday-Friday, 8 : 30 AM - 5 : 30 PM for 3-4 weeks (onsite)

On-the-job training : Monday-Friday, 12 PM - 9 PM for 8-10 weeks

Permanent shifts typically start in the afternoon and end in the evening (e.g., 12 PM - 9 PM)

Must be available to work weekends, holidays, and major events

Attendance during training is mandatory

Workplace Type

100% onsite for first 90 days (training period)

After conversion to full-time, remote work is possible if home workspace meets requirements :

Skills & Qualifications

Experience Level

Entry Level

Job Type & Duration

Contract-to-Hire (90 days)

Pay : $17.75

Job Type & Location

This is a Contract to Hire position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $17.75 - $17.75 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Application Deadline

This position is anticipated to close on Dec 19, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.