Operations Processor

Operations Processors

Hiring immediately for operations processors at a local client. Weekly pay starting at $17.00-$19.00 per hour plus great benefits. Apply now! High school diploma or GED required. Bachelor's degree in business administration or related field is a plus. 1-3 years of experience in a fast-paced environment such as retail or clerical is preferred. Proficiency with basic operations of a computer; MS Outlook, Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc. Excellent verbal and written communication skills. Strong attention to detail required. Eager and motivated individual who excels in a team environment. Ability to multitask in a fast-paced environment. Ability to follow all SLAs (Service Level Agreements) and provide timely responses to clients, coworkers, supervisors, and internal departments. Answer incoming calls from clients and vendors related to data center maintenance. Create and update work order requests in Ascent's internal database and client databases. Document and perform data entry of information from calls into various systems. Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response. Dispatch technicians to data center locations to address maintenance requests. Monitor data center alarms, notify clients, leads, and internal groups as applicable. Escalation of emergency issues to management and clients as needed. Follow set processes and procedures. Attend weekly group meeting to discuss new and updated processes and procedures. Additional duties as assigned.

Available shifts : Sunday-Wednesday / Wednesday-Saturday 7 : 00am-5 : 00pm, 2 : 00pm-12 : 00am, 12 : 00am-10 : 00am.

• Pay Details :
• $17.00 to $19.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal opportunity employer / veterans / disabled. Military connected talent encouraged to apply.