Senior Manager, SMB and Mid-Market Customer Success

Senior Manager, Mid-Market and SMB Customer Success

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We're looking for a dynamic Senior Manager, Mid-Market and SMB Customer Success. This person will manage, coach, and scale a team of CSMs responsible for renewals, expansions, and pilot conversions. The ideal candidate brings both strategic and hands-on experiencesomeone who can build scalable systems and playbooks while rolling up their sleeves to drive impact during a high-growth phase.

You will :

Team Leadership & Coaching

• Lead, mentor, and develop a growing team of Customer Success Managers serving mid-market and SMB accounts.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Coach team members on best practices for onboarding, engagement, and expansion.

Customer Growth & Retention

Scalable Systems & Processes

Cross-Functional Collaboration

Key Metrics For The Role :

You have :

Bonus :

Equal Employment Opportunity & Diversity

At Brisk, we believe that diverse perspectives make better teams and stronger products. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, or any other legally protected status.