Recovery Support Coordinator

Overview

Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014 our local care teams have guided hundreds of thousands of individuals on their path to recovery helping them reclaim their purpose and dignity through compassionate collaborative care.

Our evidence-based approach combines medication group therapy and personalized support delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.

Together with our community partners public agencies and health plans we are raising the bar in addiction health careand were just getting started.

Groups is changing lives. Join us.

The Recovery Support Coordinator at Groups is a vital member of the care team working directly with members to provide recovery support services and coordinate care across clinical social and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN) treatment engagement seamless care coordination and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.

Schedule : Monday 9a-7p

Tuesday 10-8p

Wednesday 9a-7p

Thursday 10a-8p (WFH)

Pay : $43000 - $46000

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Member Support & Care Coordination

• Collaborate with a multidisciplinary care teamincluding counselors prescribers and other cross-functional team membersto ensure the delivery of high-quality member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy motivational interviewing and the use of lived experience (where applicable).
• Assist members in identifying personal and treatment-related goals providing individual coaching coping skill support and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in-person virtual and telephonic support based on member and regional needs.
• Maintain a shared caseload collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare behavioral health social service and community-based resources; follow up to confirm needs are met.
• Assist members in navigating practical systems such as insurance pharmacy housing and transportation empowering them to advocate for their own needs.
• Manage referrals releases of information (ROIs) and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate promoting recovery-positive language reducing stigma and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.

Administrative & Operational Support

Other Duties & Responsibilities :

Knowledge Skills and Abilities :

Qualifications

Required Experience :

IC

Key Skills

Time Management,Developmental Disabilities Experience,Intake Experience,Mediation Experience,Microsoft Outlook,Customer Support,Case Management,Medical Terminology,Alternative dispute resolution,Child Protective Services,Social Work,Word Processing

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Monthly Salary Salary : 43000 - 46000