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Program Manager
Program ManagerIDR, Inc. • Greenwood Village, CO, US
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Program Manager

Program Manager

IDR, Inc. • Greenwood Village, CO, US
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  • [job_card.full_time]
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Job Description

IDR is seeking a Program Manager to join one of our top clients for an opportunity in Greenwood Village, Colorado. This role supports Virtual Platform Operations and Site Reliability Engineering teams within a technology-focused organization. It offers an excellent chance to lead operational initiatives and collaborate closely with senior leadership in a dynamic environment.

Position Overview for the Program Manager :

  • Serve as the primary Program Manager supporting VPO and SRE teams, focusing on issue management, incident response, and platform performance.
  • Build, maintain, and enhance reporting dashboards to provide visibility into incidents, escalations, and team metrics.
  • Manage and optimize Jira workflows to improve issue tracking, prioritization, and resolution processes.
  • Facilitate clear communication between engineering, SRE, and business stakeholders to ensure alignment and timely issue resolution.
  • Support incident management activities, including coordination, documentation, and post-incident reviews.

Requirements for the Program Manager :

  • 10+ years of experience in program management, ideally with industry-related experience.
  • Experience working with or supporting Virtual Platform Operations (VPO) teams, including issue intake, escalations, and cross-platform operational coordination.
  • Strong understanding of technical operations, incident management, or infrastructure concepts such as AWS, SRE, or DevOps exposure preferred.
  • Proven experience building operational reporting, metrics, and dashboards for leadership visibility.
  • Hands-on experience with Jira or similar ticketing and workflow management tools.

    • What's in it for you?

  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

    • Why IDR?

  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

    • Compensation Details : $66-71 / hr W2

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    Program Manager • Greenwood Village, CO, US

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