Networking Support EngineerCare Dynamics, LLC • San Francisco, CA, US
Networking Support Engineer
Care Dynamics, LLC • San Francisco, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Troubleshoot and resolve complex networking issues across all layers of the stack Manage and support enterprise-scale customer networks, primarily remotely Provide actionable feedback to product and engineering teams to improve platform performance Create and maintain clear documentation that improves resolution times and elevates team knowledge Drive improvements in internal processes and tools that benefit customers and engineers alike Act as the face of the platform for long-term customer relationships 3+ years of hands-on experience with routing, switching, and wireless technologies Strong ability to troubleshoot across layers 1–4 Customer-facing technical experience in fast-paced environments Expertise across diverse network environments and technologies (WAN / LAN, DNS, security, routing protocols, WiFi) Programming / scripting familiarity (Python, Ansible, Terraform, or similar) for systems improvements Excellent communication skills—structured, clear, and customer-focused Ability to remain calm under pressure and thrive in ambiguity A “Swiss Army knife” of networking—adaptable, versatile, and technically deep Curious and analytical, with a passion for solving complex technical challenges Comfortable balancing customer support with engineering ownership A collaborative team player who builds trust with both teammates and clients
Job Description
Job Description
Support Engineer – Networking (Mid to Senior Level)
About the Job
We’re looking for highly skilled Support Engineers with deep networking expertise to join a fast-scaling team redefining enterprise networking.
This isn’t traditional support—you’ll be at the forefront of building, managing, and improving next-generation networks for some of the world’s most dynamic companies.
This hybrid role is based in San Francisco (Tuesday–Thursday in-office), with flexibility for exceptional candidates who are open to covering weekends or overnight shifts.
What’s in it for you?
- $128,000 – $210,000 base salary
- Equity participation in a rapidly growing company
- Hybrid work model (on-site Tue–Thu, remote flexibility for nights / weekends)
- Work with cutting-edge technologies : wireless, WAN / LAN, routing, DNS, security, APIs, Terraform, Ansible, and automation frameworks
- Direct influence on product innovation —your insights shape hardware, software, and operational improvements
- Opportunity to sharpen your skills across every layer of the networking stack
- Join a scaling team with significant growth opportunities
What you’ll be doing :
What you’ll need :
Who you are :
Ready to shape the future of networking?
This is your chance to step into a role where support is more than troubleshooting—it’s about solving the hardest challenges, influencing product evolution, and redefining enterprise connectivity.
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