Job Description
Job Description
We have now extended our hours of operations until 8PM and need staff for evenings and weekends.
Position Overview : As a member of the Deli Counter team at our restaurant, you will be responsible for delivering a high-quality service experience by providing exceptional service to guests ordering and picking up at the Deli Counter. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol.
Responsibilities :
- Deliver exceptional deli service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
- Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
- Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
- Provide knowledgeable responses to inquiries about the restaurants menu, deli counter offerings, and ongoing promotions.
- Effectively use promotional strategies to enhance guest experiences and boost sales.
- Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
- Demonstrate proficiency in operating Toast POS systems and handling various payment terminals.
- Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
- Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
- Perform additional duties as required to ensure the restaurant operates smoothly.
Key Qualifications :
Proven ability to provide efficient and friendly service to customers at all times.Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.Experience working in a restaurant or deli. Experience serving or as a barista preferred.Availability to work flexible hours, including nights, weekends, and holidays.Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.Strong communication skills, with the capability to follow and understand both written and spoken instructions.Able to effectively manage multiple tasks in a high-pressure environment.Comfortable working in tight spaces with varying noise levels and temperatures.Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.