Transplant Patient Assistant

Department : UHC : Transplantation Institute

Job Summary : The Transplant Patient Assistant cares for the patients within their scope of education and training as a Medical Assistant. Collaborates with the team to coordinate patient care for the complex medical regimen involved in the care of hepatology and transplant patients. Participates in the department Performance Improvement program. Answers patient calls and triages concerns from patients and healthcare professionals. Performs other duties as needed.

Education and Experience : High School Diploma or GED required. Graduate of a Medical Assistant (MA) program required. Minimum two years of health care clinic experience required.

Knowledge and Skills : Knowledge of patient scheduling and clinic processes. Able to : read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and / or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Communicate effectively in English in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place / patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications : Basic Life Support (BLS) certification from the American Heart Association (AHA) required.

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