Account Manager Supervisor

Description:

The Account Manager Supervisor is responsible for leading and managing the Account Management team to ensure exceptional client satisfaction, successful project execution, and strategic account growth. This role serves as a senior point of contact for key clients, overseeing print projects from initial quote through final delivery while ensuring adherence to quality, budget, and timeline standards. They also play a crucial role in improving departmental processes and developing team talent.

Requirements:

Duties/Responsibilities:

· Lead, mentor, and develop a team of account managers, providing guidance on client relations, project management, and installation practices.

· Establish clear goals and KPIs for the team.

· Foster a collaborative, customer-focused culture within the department.

· Serve as the primary point of contact for a portfolio of Primary Color accounts, ensuring consistent communication and high-quality service.

· Build and maintain strong, long-term relationships with clients to encourage repeat business and loyalty.

· Resolve escalated client issues promptly and effectively.

· Oversee the execution of large format design and fabrication including POP displays, building wraps, commercial printing, fulfillment, installations, and other customized printing and packaging projects. Also ensuring deadlines, budgets, and quality standards are met.

· Collaborate with sales, production, design, and logistics teams to streamline workflows and improve efficiency.

· Monitor account activity, profitability, and customer satisfaction metrics.

· Support the development of proposals, quotes, and presentations for key clients.

· Contribute to strategic planning for expanding the company’s client base and service offerings.

Required Skills/Abilities:

· Advanced knowledge of various printing processes (Offset, Digital, Wide Format, etc.), finishing techniques, and prepress requirements.

· Strong proven leadership, team management, and mentoring skills.

· Exceptional verbal, written, and presentation skills, with the ability to communicate technical information clearly to non-technical clients.

· Proficient in using MIS/ERP systems (specific to printing) and CRM software (e.g., Salesforce), as well as Microsoft Office Suite.

· Strong financial management skills related to budgeting, estimating, and P&L oversight.

Education and Experience:

· Bachelor’s degree in Business, Marketing, Communications, Printing or related field preferred.

· Minimum of 5 - 7 years of progressive experience in Account Management within the commercial printing, packaging, or related graphic arts industry.

· Proven experience in a supervisory or team leadership role.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.