Women's Health Intake Associate Supervisor

Overview

The Supv Patient Advocate Data Entry plays a key role in the support of the front-line Patient Advocate Data Entry team. Completes special assignments to support team development. Responsible for analyzing and developing process improvements when needed and takes an active part in launch and team buy in. Provides coaching and feedback when necessary.

Shift : Monday-Friday 9 : 30am-6 : 00pm Pacific Time. Please adjust for respective time zone.

Responsibility

• Manage daily operations to ensure the proper coverage necessary to meet or exceed service level agreements.
• Partner with the training team to ensure the development and implementation of an effective team training program.
• Handle customer escalations and difficult cases and implement team and department-wide improvements.
• Hire, develop, and train qualified data entry employees.
• Perform regular quality checks to ensure accuracy.
• Gather, report, and utilize metrics to make suggestions of improvements to the team.

Qualifications

Physical Requirements

Lifting Requirements - sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements - stationary positioning, moving, communicating, and observing. Use of equipment and tools that are necessary to perform essential functions of the job.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.