Technical Support and Training Specialist

Job Description Summary

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Job Description

The Technical Support and Training Specialist will support and collaborate to create engaging digital learning environments. This position actively works with partners in IT, accessibility, procurement, and departments to support the university's educational technologies. The selected candidate offers training and support for faculty in using the LMS (Canvas) and other instructional technology tools, and works closely with the Learning Design team as well as Miami Online leadership.

Essential duties of this position include, but may not be limited to :

Support learning technology administration and training; respond to IT ticket requests (regarding the use of LMS).

Design and deliver workshops in support of course development, instruction, and use of the learning management system (LMS).

Work as part of a team, plan faculty development, and support faculty in effectively utilizing technology in teaching.

Partner with IT Services, AccessMU, and other key constituents across campus to ensure successful and efficient use of instructional technologies.

Minimum Qualifications :

Bachelor's degree in instructional design, informational technology, education, communication, media, or relevant field.

Three years of demonstrated experience in building technologically mediated courses, preferably in higher education.

Consideration may be given to candidates with :

Master’s degree

Experience with learning management systems (LMS), preferably Canvas; familiarity with HTML and CSS.

API experience with coding languages such as Python, cURL, or PERL

Teaching experience, whether online, hybrid, or face-to-face.

Desired specialties : emerging technologies, project management, advanced-level LMS and technology support.

Demonstrated ability to train one-on-one and in a group setting.

Additional Position Information (if applicable)

Required Application Documents

Resume / CV; cover letter.

Special Instructions (if applicable)

Please contact Bonnie Erwin, Director of Online Operations, at erwinb@miamioh.edu for assistance with any questions.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work : Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity / Affirmative Action Statement

Miami University, an Equal Opportunity / Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex / gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at : http : / / www.MiamiOH.edu / campus-safety / annual-report / index.html , which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.