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Guest Experience Representative-FT
Guest Experience Representative-FTMall of America • East Rutherford, NJ, United States
Guest Experience Representative-FT

Guest Experience Representative-FT

Mall of America • East Rutherford, NJ, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

American Dream , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park , Nickelodeon Universe Theme Park, LEGOLAND Discovery Center , SEA LIFE Aquarium, Big SNOW Ski Hill , Dream Wheel - a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag . American Dream 's immersive luxury shopping and dining experience - The Avenue - features Saks Fifth Avenue , Hermès , Saint Laurent , Dolce & Gabbana , Carpaccio , a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia , H&M , PRIMARK , Uniqlo , Sephora and Zara ; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store," IT'SUGAR .

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.

Key Objective(s) :

The main purpose of the Guest Experience Team Member is :

  • To ensure all guests visiting have a positive experience by acting as the front-line representative for our American Dream owned attraction, retail, and guest service areas.

Primary Responsibilities :

  • Greeting all guests with a professional, welcoming, and friendly manner.
  • Assist guests with the purchase of American Dream tickets, add-on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).
  • Prepare, organize, and restock product for display and purchase throughout the day.
  • Ensure retail storefronts are clean and presentable.
  • Communicate inventory levels to the leadership team.
  • Oversee safety and cleanliness of all areas and explaining safety instructions for The Rink.
  • Ensuring proper skate, helmet rentals, and seal skate aids, are distributed, sanitized, processed, and collected at the end of use.
  • Operate and perform driving conductor duties for the Geoffrey's Express Train.
  • Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
  • Maintain knowledge of Loss Prevention procedures.
  • Maintain knowledge of current sales, promotions, and discounts.
  • Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.
  • Operate a computerized POS (point of sale) system in an efficient and timely manner.
  • Operate and perform park command duties
  • Listen to guest issues and direct the matter to appropriate staff for resolution.
  • Direct and queue guests for entrance lines during peak times.
  • Guide guests to exits or provide other instructions or assistance in case of emergency.
  • Coordinate American Dream lost and found program.
  • Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
  • Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
  • Provide support in other work areas / departments as needed.
  • Perform other duties as assigned.

    • Desired Qualifications :

  • Must be at least 16 years of age.
  • Ability to multi-task in a fast paced, sometimes stressful environment.
  • Strong verbal and written communication skills
  • Previous cash handling experience preferred.
  • Previous guest service experience preferred.
  • Basic knowledge of computers is preferred.
  • Basic math skills.
  • Point of Sale experience preferred.
  • Interpersonal skills working alone and with team.
  • This position requires flexible availability Monday through Sunday, days, evenings, overnight and weekends.

    • Physical Job Requirements :

  • Stand and move - frequently, 90% of time
  • Perform repetitive motion - frequently, 90% of time
  • Kneel and bend - occasionally, 30% of time
  • Reach at or below shoulder level - frequently, 80% of time
  • Reach at or above shoulder level - infrequently, 25% of time
  • Stoop / Squat - infrequently, 10%
  • Lifting / carry up to 10 pounds - occasionally, 30% of time
  • Lift / Carry up to 30 lbs - infrequently, 20% of time
  • Ability to lift up to 50 pounds - infrequently, 10%
  • Handle larger items such as boxes or packages - infrequently, 10% of time
  • Must be available holidays, days, evenings, and weekends

    • American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin / ancestry, citizenship, physical / mental disability, military status, or any other basis prohibited by law.

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    Guest Experience RepresentativeFT • East Rutherford, NJ, United States

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