Manager, Convenience Store Sales & Retail Excellence

Retail Operations Manager

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company?

Location : 850 76th Street S.W. - Byron Center, Michigan 49315

Position Summary

This role is responsible to provide strategic direction for retail operations, to ensure operational execution meets and exceeds company goals of sales, margin, and associate satisfaction. Responsible for Retail Fuel Centers fuel and inside sales and gross profits through the support of promotional strategies, category business plans and monitoring business results. Assist in developing budget / forecast for inside sales and margin and monitor results. Travel to Fuel Centers to support associates and ensure compliance.

Here's What You'll Do

• Develop and maintain effective relationships with Direct Store Delivery (DSD) and other suppliers and negotiate on-going contracts to maximize all available vendor product trade funds.
• Develop talent pipelines and succession plans within retail.
• Ensure compliance of category business plans consistent with the company's overall goals (i.e. plan-o-grams, product selection, pricing, promotions, shelf placement, etc.).
• Maintain current knowledge of industry or local trends and best practices; make recommendations to improve current programs and processes.
• Responsible for providing support to Store Director on training, performance management and career development of associates, and developing / monitoring department goals. Develop and monitor department budget as required.
• Reviews profit and loss statements and monitor factors contributing to profitability. Reviews financial statements and trains store directors to read, understand and use the information to improve retail operations.
• Train and coach Fuel Center managers and associates on new processes, procedures and / or programs and ensure compliance.
• Work with Business Unit VP to create budget / forecast for assigned Retail Fuel Centers inside sales and gross profit; follow up to ensure budgeted / forecasted goals are being achieved. Analyze various reports (i.e. inventory, stock loss, vendor receiving margins, etc.) to assess performance versus business objectives for assigned categories.
• Support Fuel Center associates by providing merchandising plans, financial reports for review and store visits. Facilitate new store openings. Setup, develop and lead annual Quick Stop Manager meetings. Prepare and distribute on-going Fuel Center communications.
• Maintain company culture and promote positive work environment that fosters strong associate relations, as well as positive customer and community relations. Responds to inquiries or concerns from customers, members of the business community and associates.
• Additional responsibilities may be assigned as needed.

Here's What You'll Need

Physical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and / or move 20 pounds. The associate is frequently required to sit / stand / walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas : computer / server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.