Business Data Analyst Sr

Announcement

Details

Open Date

08 / 26 / 2025

Requisition Number

PRN42930B

Job Title

Business Data Analyst Sr

Working Title

ITIL Process Analyst Sr.

Job Grade

FLSA Code

Computer Employee

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Typically 8am to 5 pm with some variability depending on support need.

VP Area

President

Department

01555 - UIT INFRASTRUCTURE & OPS

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$88,000 - $103,000

Close Date

09 / 08 / 2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

The ITIL Process Analyst Sr is accountable to ensure proper designing, implementing, evaluating, and improving service management practices. Provides mentorship to junior analysts.

Responsibilities

• Maintains analytics process and procedures.
• Analyzes incident data for problem identification and addition into problems process.
• Fully documents all problems, reviewing trends for proactively identify chronic problems. Continues evaluates and assesses the effectiveness of the problem resolution and recommend improvements.
• Engages stakeholders in robust conversations about service issues.
• Tracks and analyzes Key Performance Indicators (KPIs) for a large, enterprise virtual environment. Provides suggestions and guidance in order to meet business needs.
• Meets regularly with IT teams to facilitate process improvement and prioritize multiple projects. Prepares accurate and detailed reports including specifications, timelines, status and individual responsibilities.
• Creates monthly status and statistical reports and strategic presentations.
• Proactively promotes the adoption of the process to prevent problems.
• Assists with the documentation of implementation and installation guidelines as directed by senior Team members.
• Ability to manage business relationships.
• Ability to manage multiple projects at once.
• Ability to analyze and document complex business processes.
• Ability to think analytically and offer guidance to the team regarding business solutions.
• Ability to gather and interpret relevant data and information.
• Ability to prepare written and verbal communications for projects.
• Demonstrated Service Management knowledge in key ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Knowledge Management.
• Proven track record of communicating best practices and procedures.

Minimum Qualifications

Requires a bachelor's degree in area of specialty or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of experience in the field or in a related area required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type

Benefited Staff

Special Instructions Summary

Additional Information

About UIT : University Information Technology (UIT) , the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference . Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound . Salt Lake City is home to the Utah Symphony and Opera , Ballet West , professional sports teams , and a wide range of other cultural and recreational activities.

University of Utah Benefits

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and / or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action / Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director / Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO / AA). More information, including the Director / Title IX Coordinator's office address, electronic mail address, and telephone number can be located at : https : / / www.utah.edu / nondiscrimination /

Online reports may be submitted at oeo.utah.edu

https : / / safety.utah.edu / safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.