IT Systems Project Manager - Ministry Platform

Job Summary

Our NRI client is seeking a strategic, tech-savvy Project Manager to lead the optimization, expansion, and phased rollout of their Church Management Software (Ministry Platform) across all parishes. While the platform is currently in use, only a small portion of its capabilities are being leveraged. This role will play a critical part in transforming how parishes engage, collaborate, and manage data through better utilization of existing—and newly adopted—features.

A key responsibility of this position will be investigating the current platform setup to identify gaps, discover underutilized features, and recommend enhancements that will strengthen workflow efficiency and improve functionality for all team members.

The ideal candidate will have experience partnering with internal Project Management teams to coordinate schedules, plan onsite interactions, and facilitate training sessions for parish/church communities. This role requires someone who can deeply understand the Ministry Platform, develop a thoughtful implementation roadmap, and guide a collaborative, well-paced rollout across all parishes. You will serve as the central liaison between parish staff, organizational leadership, and technical support teams to ensure smooth adoption, consistent engagement, and long-term sustainability.

Key Responsibilities

• Develop deep expertise in Ministry Platform and its full range of features.
• Assess current platform usage and identify opportunities for improvement and enhanced functionality.
• Conduct investigative analysis of the existing system to uncover additional features that can support better workflows and organizational effectiveness.
• Build and manage a phased implementation plan to introduce expanded features across all parish locations.
• Collaborate closely with stakeholders to ensure seamless integration and successful adoption.
• Coordinate scheduling for onsite visits, training sessions, and parish engagement activities.
• Lead training workshops, create user-friendly documentation, and provide ongoing support to end-users.
• Establish ongoing feedback mechanisms to monitor platform performance and make iterative improvements.
• Track project milestones, timelines, risks, and resource needs to keep the initiative on schedule.
• Serve as the main point of contact for parishes, ensuring alignment with the unique needs of each location.
• Foster a strong culture of collaboration, communication, and continuous improvement.
• Conduct business requirements gathering with parish and internal teams to identify workflow needs and potential feature enhancements.

Qualifications

• 3+ years of experience in project management, ideally with a focus on software implementation or platform optimization.
• Strong ability to quickly learn, understand, and navigate new technology solutions.
• Experience managing phased rollouts, end-user training, and cross-functional stakeholder engagement.
• Outstanding communication, organizational, and relationship-building skills.
• Ability to work collaboratively and respectfully within church/parish communities.
• Experience with Ministry Platform or similar church engagement systems is strongly preferred.
• Familiarity with change management practices is a plus.
• PMP certification or equivalent credential is a plus.
• Ability to visit parish sites on a monthly basis.
• Experience managing third-party vendors or technical partners.