Computer Technical Specialist

Mission Driven Community Focused About Charles University of Medicine and Science ()

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students.

CDU offers the only historically black Doctor of Medicine program west of the Mississippi and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.

The Computer Technical Specialist provides support for the Institutions workstation mobile devices and application delivery in a Mac and Windows environment. This is a support role which requires technical expertise high responsiveness and a passionate commitment to customer service.

Support the end user computing systems including desktops laptops and tablets by installing and maintaining hardware operating systems and applications to obtain maximum efficiency.

Create application install packages for delivery through a software distribution infrastructure.

Develop scripts to automate repetitive tasks regarding workstations and software application upgrades

Support the team members by acting as a support escalation subject matter expert who provides guidance for addressing and researching complex issues and tasks

Maintain desktop imaging application deployment and hard drive encryption

Maintain awareness of and compliance with all policies standards and procedures applicable to the job.

Support of standard Microsoft applications such as Officeand Office 365 usage.

Perform virus removals in enterprise environments.

Troubleshoot all issues related to the Institutions Network printers environment.

Create and update technical documentation required to support systems infrastructures applications and processes

Track all service requests in the Universitys helpdesk ticketing system.

Interfaces with students employees supervisors and directors employing a high degree of tact and diplomacy to promote a positive image of the department.

Create and maintain user network accounts and e-mail for the assigned area .

Provide excellent support to our Students related to password resets Wireless Access Office 365 and Multi-Factor authentication.

Provides end user training orientation and instruction on new systems existing processes and procedures.

Perform other duties as assigned.

EDUCATION :

Regionally accredited two (2) year associates degree in computer science or equivalent a plus.

EXPERIENCE :

3 years working in a helpdesk environment.

Minimum 3 years of experience with technical support for Mac and Windows desktops laptops and tablets.

LICENSES / CERTIFICATIONS :

CompTIA A or equivalent

Network or equivalent

Apple Certified Support Professional (ASCP) (preferred)

Microsoft Office Specialist (MOS) (preferred)

KNOWLEDGE / ABILITY / SKILLS :

Understanding of core networking concepts including TCP / IP DHCP and DNS.

Understanding of Group Policy and Active Directory

Strong customer service and troubleshooting skills.

Ability to communicate technical information both verbal and written to a wide range of end-users.

Expert Windows 10 and Mac iOs

Working knowledge of a software systems management and desktop imaging software (such as SCCM Kace or Altris)

leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.

Excellent benefits : Medical dental vision retirement plan vacation accrues on first day of employment wellness programs 17 paid holidays per year up to 16 hours of paid time off to participate in community service and much more.

Full Time

EEO Statement : Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender race age color religion national origin sexual orientation genetic information marital status disability or covered veteran status.

Fair Chance Statement : Charles R. Drew University of Medicine and Science will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.

As a health professions institution of higher education Charles R. Drew University of Medicine and Science seeks to protect the health and safety of the University community. As a condition of enrollment and employment students faculty and staff must comply with the current CDU Covid-19 requirements as described on the CDU Covid-19 webpage. Please visit the CDU Return to Campus website or email the Campus Nursing Office at .

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1