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Member Services Representative
Member Services RepresentativePlanet Fitness • Billings, MT, US
Member Services Representative

Member Services Representative

Planet Fitness • Billings, MT, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Our Job Opening

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Some of Your Responsibilities Will Include :

Customer Service / Front Desk Activities :

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts :

  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

    • Club Cleanliness and Maintenance :

  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.

    • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.

    • Physical Demands / Requirements

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 75 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • Why You Should Join Planet Fitness!

  • Contribute to changing people's lives every day by helping us create a healthier Planet!
  • Work hard and play hard with an amazing group of talented, dynamic professionals!
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