Defense Logistics Operations Specialist

General Summary :

The Defense Logistics Operations Specialist is responsible for providing excellent customer service and helping make SEKO profitable. Processes orders in a timely and efficient manner. Performs daily order and shipping activities to ensure high levels of customer satisfaction; solves and communicates issues as they occur. Builds and maintains relationships with customers, SEKO Sales personnel and freight forwarders in support of department goals and objectives.

Essential Duties and Responsibilities :

• Executes / coordinates tasks on shipments to meet all customer SOP requirements to include processing, pre-alerts, delivery of freight, governmental filings, etc.
• Collaborates, develops and builds relationships with international transportation carriers and agent representatives regarding air, ocean, import and export products.
• Timely preparation of rates and quotes for customers and overseas agents.
• Coordinates the routing of import and export bookings with airline and ocean carriers.
• Prepares all necessary shipping documentation related to international bookings and processes all import and export documentation to clearing agents to include HAWBs, MAWBs, AESs, manifests, shipping instructions, hazardous cargo declarations, bills of lading, certificates of origin, etc.
• Dispatches pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouse and all other parties involved in the shipment.
• Acts as a liaison with Customs Brokers and agents as well as ocean and air terminal operators.
• Completes invoicing and billing processes.
• Complies with all applicable regulations.
• Communicates clearly, timely and effectively with customers, agents, outside vendors and internal personnel.
• Understanding of the processes, documentation and terminology involved in international shipping and defense logistics.
• Applies industry knowledge and critical-thinking skills to adapt processes / create solutions in response to challenges, both internally and externally.
• Maintains operational excellence.
• Promotes a positive working relationship for all team members.
• Other special projects or duties as assigned by management.

Supervisory Responsibilities :

Qualifications :

Education and / or Experience :

Language Skills :

Computer Skills :

Physical Demands :

Work Environment :

Travel Requirements :