Computer Support Specialist | Information Technology

Computer Support Specialist

The goal of Information Technology (IT) is to provide information resources and services to accelerate and support scientific research at The Rockefeller University. Our department is responsible for cyberinfrastructure, high-performance computing, bioinformatics, decision support, data analytics, cybersecurity, and the scientific and administrative software environment at the university. The department is in the midst of a major transition in culture, including the adoption of DevOps and Agile practices, the facilitation of self-service approaches, as well as a 'cloud first' deployment philosophy.

We seek a Computer Support Specialist who is passionate about providing exceptional, proactive customer and technical service to our campus community. The right candidate will provide end-user support in the field, via our ITSM ticketing platform, and by staffing our walk-in help desk. As part of the Service Desk team, you will actively engage all IT groups to assist in delivering and providing support for all IT services. We are seeking an individual who excels in a diverse, multi-user environment and is passionate about providing exceptional customer service and technical support to individual laboratories that require cutting-edge IT solutions.

Responsibilities included and are not limited to the following :

• Support and troubleshooting of desktops, laptop computers, including mobile devices, primarily Mac OS, Windows, iOS, Android, and Linux.
• Break / fix of hardware and software, including OS, network, and applications.

Performing other related duties & responsibilities as assigned / requested.

Qualifications : Required :

Preferred :

The Rockefeller University is an equal opportunity employer veterans / individuals with disabilities. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable local, state, or federal laws, including, but not limited to, disability and protected veteran status. The salary of the finalist selected for this role will be set based on various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good faith and reasonable estimate of the potential compensation range at the time of posting. Compensation Range : Min USD $58,000.00 / Yr. Compensation Range : Max USD $70,000.00 / Yr.