Service Manager | Equipment Maintenance & Repair

Job Description

Job Description

• We are hiring immediately for a Service Manager | Equipment Maintenance & Repair   position.
• Location : Mountain View CA.
• Schedule : Monday - Friday (4 : 00pm - 12 : 30am)
• Pay Range : $80,000.00 - $90,000.00 annually

About Canteen :

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Background to role :

The Food at Google program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities. The Food program’s mission is to inspire and enable our community members to make food choices and enjoy food experiences that support them in being their best. Based on the program’s vision and mission, the Food team has developed a clearly defined strategy that puts a strong emphasis on collaboration, innovation, the Responsible Business framework, and Behavioral Economics.

Role Summary :

The Service Manager is responsible for supporting the efficient operation of the Equipment Maintenance & Repair (EMR) department through the management of various work order systems, monitoring building alerts, and handling emergency escalations. This role directly manages hourly technicians who perform preventative maintenance, repair, equipment moves, and other maintenance tasks. Ability to work independently, attention to detail and time management, a focus on user experience, and a priority for safety are all critical to this position.

The great things you will be expected to do :

Manage hourly technicians, ensure safety and efficient execution of maintenance duties

Support in long-term strategy, planning,, implementation and execution of initiatives

Support the operations by utilizing a variety of digital platforms, including analytics and business intelligence platforms in addition to CMMS, Telematics, and office packages

Gather, sort, verify, and enter various asset and other data types

Monitor and respond to support requests, building alerts, escalations, tickets

Assist with commercial fleet vehicles, drivers, safety, accident / incident support

Assist with day-to-day financial and administrative tasks

Run various reporting, write daily recaps, analyze data, create strategies, present key metrics and outcomes verbally and in writing

Manage jobs and escalations with third-party vendors

In-field support : assist team with access issues, quality assurance, problem solving, support

Supporting the company’s fleet operations through hands-on leadership, technical support, training, guidance, including supporting with vehicle breakdowns and accidents

Minimum Qualifications

Bachelor's degree is preferred, or equivalent professional experience

Commitment to safety and promoting a safe work environment

Has a minimum of 2 years management experience within the food service equipment or facilities environment.

Excellent communication skills both written and verbal

Strong passion for great food, hospitality and user experience

General understanding and experience with the maintenance of food service equipment

Manages time effectively and prioritizes tasks to meet deadlines

Ability to follow all Health & Safety standards

Demonstrates good judgment and decision making skills

Maintain a positive attitude under pressure and motivate team

Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint

Ability to work independently as well as in a team

While this schedule is currently projected, it is flexible and may be adjusted to meet evolving business demands.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates :  Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates :  Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen