Vice President of Coaching OperationsVirtualVocations • Fremont, California, United States
Vice President of Coaching Operations
VirtualVocations • Fremont, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Vice President of Coaching Service Delivery & Operations.
Key Responsibilities
Define and advance a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability, and operational efficiency
Ensure service delivery excellence for all coaching programs while establishing and monitoring KPIs related to utilization, productivity, and participant satisfaction
Own full P&L responsibility for service delivery, conducting regular financial and operational reviews to identify opportunities for cost reduction and quality enhancement
Qualifications
Bachelor's degree in business, management, social / behavioral sciences, or related field; Master's preferred
8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting, or professional services
Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams
Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets
Exceptional analytical skills and advanced proficiency in Microsoft Excel
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Vice President Of • Fremont, California, United States
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