Vice President of Coaching Operations

A company is looking for a Vice President of Coaching Service Delivery & Operations.

Key Responsibilities

Define and advance a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability, and operational efficiency

Ensure service delivery excellence for all coaching programs while establishing and monitoring KPIs related to utilization, productivity, and participant satisfaction

Own full P&L responsibility for service delivery, conducting regular financial and operational reviews to identify opportunities for cost reduction and quality enhancement

Qualifications

Bachelor's degree in business, management, social / behavioral sciences, or related field; Master's preferred

8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting, or professional services

Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams

Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets

Exceptional analytical skills and advanced proficiency in Microsoft Excel