Client Manager (Creating a Pool for Growth)

Job Requirements

We are growing! TalentLaunch is seeking to create a pool of eligible candidates interested in account management in Western Oregon. Our Client Managers are responsible for managing and growing relationships with existing clients. The individual in this role will serve as the main point of contact for clients, helping to ensure excellent customer service and maintaining a high level of client satisfaction. Client Managers will also be responsible for identifying opportunities to expand business within existing accounts.

Who is TalentLaunch? Learn more about us at mytalentlaunch.com

The salary range for this position is between $46,200-80,850 depending on location, relevant skills, and years of experience.

Key Areas of Responsibility:

• Builds and maintains strong relationships with existing clients, serving as the main point of contact for all client-related inquiries and requests.
• Identifies and pursues opportunities to expand business with existing clients by upselling and cross-selling additional services.
• Proactively engages with clients to identify potential issues, address concerns, and ensure high levels of client satisfaction.
• Collaborates with internal teams, including recruitment, operations, and finance, to ensure smooth service delivery and timely resolution of client-related issues.
• Prepares and delivers presentations, proposals, and contracts to clients.
• Monitors and reports on client performance, including key performance indicators (KPIs) and metrics, and takes corrective action as needed.
• Prepares and presents candidate profiles to hiring managers for review.
• Provides ongoing support and guidance to clients, including regular check-ins and status updates.
• Stays up-to-date with market trends and competitor activities to identify new business opportunities and stay ahead of industry changes.
• Prepares and presents regular reports to management on client activities, sales performance, and market trends.
• Conducts safety inspections and walkthroughs regularly, reporting violations to the TalentLaunch Safety Consultant
• Provides ongoing support to the candidate once placed, including addressing talent performance issues, payroll, workers compensation and unemployment.
• Supports the Workers Compensation Claims process.
• Other duties as assigned.

Work Experience

Required Skills/Abilities:

• Excellent verbal and written communication skills and ability to speak clearly and persuasively in both positive and negative situations.
• Ability to prioritize and plan work activities, strong time management skills, and developing realistic action plans.
• Proven ability to work effectively with personnel at all levels of an organization, including c-suite level executives.
• Ability to work independently and within a team environment.
• Drive to succeed revenue and gross margin production goals.
• Proven success at working well in teams and independently.

Minimum Qualifications

• High School Diploma or equivalent
• Three (3) years or more experience of proven account management success in a consultative and professional services environment.
• Valid drivers license and reliable transportation

Preferred Qualifications:

• Degree in business or other related field
• Previous experience selling and/or recruiting in the staffing industry
• Google Suite experience
• Familiarity with applicant tracking systems (ATS), Customer Relationship Management (CRM) systems, and other HR software

Physical Requirements:

• Must be able to remain in a stationary position for extended periods of time.
• The person in this position needs to move about both inside an office and at other locations where meetings may be conducted.
• Frequently operates a computer for extended periods of time.
• Frequently communicates with others over the phone, video and in person; must be able to exchange accurate information in these situations.
• Willingness to travel as needed to meet with clients and attend industry events.

Benefits

• Competitive compensation package based on geography and experience
• Opportunities for continuous learning and career development
• Network wide engagement and recognition opportunities
• Full array of health benefits including dental, vision, and much more!
• Eligibility for a 401(k) account + employer match
• Refuel & Relaunch - Unlimited paid time off policy

TalentLaunch and our family of brands are actively working towards fostering a more inclusive and diverse workforce. We recognize the value of diverse perspectives and are committed to creating an environment where everyone is welcomed. We encourage candidates from all backgrounds to apply and contribute to our ongoing journey of building a workplace that embraces diversity. Apply now to be a part of TalentLaunch and contribute to our commitment to inclusivity.