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Sales Professional - Outside Sales
Sales Professional - Outside SalesService Corporation International • Oklahoma City, OK, US
Sales Professional - Outside Sales

Sales Professional - Outside Sales

Service Corporation International • Oklahoma City, OK, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Pre-Planning Advisor (PPA) Opportunity

Our associates celebrate lives. We celebrate our associates.

Working from home or presenting to client families in the field, the Pre-Planning Advisor (PPA) is a self-starter expected to achieve their quota target by selling pre-need arrangements and services. The PPA serves families in a professional, caring and timely manner. Follow-up and generation of referrals from client families are integral to success and to establish a strong service relationship with families. The PPA also develops relationships with the community.

Job Responsibilities

Lead Generation

  • Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards.
  • Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars.
  • Obtains referrals from families served by the location by following up through visits with families after the service.
  • Networks and builds community and civic relationships.
  • Explains and presents Dignity Memorial Personal Planning Guide presentations to families served and referred families.
  • Maintains and tracks activity levels to ensure productivity.
  • Remains flexible with schedule to achieve results; often works nights and weekends.

Build Relationships with Families

  • Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through.
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner.
  • Supports families in time of grief with acts of kindness.
  • Connects with families through listening, honest communication and genuine concern.
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them.
  • Stays in touch with families to ensure satisfaction.
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail.
  • Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships.
  • Builds trust-based relationships to earn the right to ask for referrals.
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning.

    • Teamwork

  • Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and / or cemetery staff.
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service.
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future.
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
  • Acts as one team, setting arrangement continuation visits within two to three days after the service.
  • Shares family concerns with rest of the SCI team.

    • Minimum Requirements

    Education

  • High school education or equivalent.
  • 1-2 years of college or equivalent experience.

    • License

  • Current state / province issued driver's license with an acceptable driving record.
  • In states / provinces where required, must hold a Funeral Directors License to perform this role.

    • Experience

  • Sales experience or one to two years industry experience or equivalent education.
  • Previous experience with Customer Relationship Management (CRM) systems is a plus.

    • Knowledge, Skills and Abilities

  • Basic computer and technology skills within a sales environment.
  • Ability to work well in a team, as well as independently.
  • Ability to work beyond "standard" hours as the need arises.
  • Good driving record.
  • Good work ethic.
  • High-level of integrity.
  • Creative, outgoing and energetic.
  • Comfortable presenting in front of others.
  • Desire to help others.
  • Bilingual, knowledge of another language is a plus.

    • Compensation : $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

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