Patient Access Quality Assurance Coordinator

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the Purpose :

Customer Obsession :  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas :  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence :  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity :

• This position is an onsite role, and candidates must be able to work on-site at the hospital.

The Opportunity :

With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Sr. Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure. They will be responsible foridentifying trends and provide reporting for training / coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.

This position pays between - based on experience

Job Responsibilities :

The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure.

They will monitor the quality audit tool and process and ensuresaccurate record keeping and audit scoring and system documentation.

They will be responsible foridentifying trends and recommendquality and training needs of the department.

The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training / coaching purposes.

They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.

They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards.

Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies.

They will be expected to provide routine calibrations with the associates to further explain the score.

They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits.

Experience We Love :

Required Qualifications :

Other Preferred Knowledge, Skills and Abilities

Other 4 year / Bachelors Degree

Minimum Years and Type of Experience : 2 years of Patient Access operations experience

Other Knowledge, Skills and Abilities Required :

Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes.

Knowledgeable in all Microsoft Office products, with an emphasis in Excel.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights

FMLA Rights - English

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights