Customer Service Representative at The Altman Companies

Job Description

Job Description

The Altman Companies in Boca Raton, FL is looking for one customer service representative to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working.

We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.

Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.

Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.

Responsibilities

Develop digital and print educational material (e.g. videos and manuals)

Organize classroom-style seminars about product features and sales techniques

Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Schedule regular training sessions (e.g. monthly or quarterly)

Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

Coordinate mentorship programs for new customer service representatives

Assess the impact of each educational course on staff performance and client satisfaction

Maintain updated records of training curricula and material

Qualifications

Work experience as a Customer Service Trainer or similar role

Experience in sales or customer service positions is a plus

Familiarity with interactive learning activities

Excellent communication and presentation skills

BSc degree in Education, Human Resources or relevant field

We are looking forward to reading your application.