Front Office Operations Lead (MARVIN)

Overview :

Trains, motivates, and leads Front Office associates in all responsibilities of the Front Office division, including the oversight of the Front Desk, Concierge and Reservations teams

Responsibilities :

Assists in the coordination and placement of front-line staff; oversees operation of front-line front office staff and ensures

excellent guest service s is provided while maintaining productivity; assists in coordination and placement of

front desk, reservations, and concierge associates.

Monitors guest service through routine audits and takes appropriate action when necessary; ensures guest

check-in is maintained in a friendly and timely manner; assists in coordination and execution of cottage and RV space availability.

Takes appropriate action to answer guest questions and resolves complaints; gives verbal direction and assistance to

guests and ensures quality guest service is given; displays a positive attitude about the resort and division to all

associates.

Assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality

Provides break and meal periods to subordinates in compliance with resort, state, and / or federal guidelines. Supports resort execution on time and attendance requirements in accordance with scope of position expectations.

Assists Front Office Manager with guest supply inventory and product ordering as necessary.

Other duties as assigned.

Qualifications :

Ability to work nights, weekends and holidays if necessary. Works with and leads of a small team of associates responsible for the check in / out procedures and reservation process of the resort and contributing to the positive experience of hundreds of guests daily.