Chargeback Analyst

Job Summary : The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication . This role requires a strong understanding of payment card risk management , with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards . The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.

Key Responsibilities :

• Issuing Chargeback Management : Review, research, investigate, and submit outgoing chargeback disputes to processors.
• Merchant Dispute Handling : Review, research, and prepare representment letters for incoming merchant disputes.
• Chargeback Reconciliation : Update and track chargeback status to ensure timely resolution.
• Customer Communication : Respond to documentation requests via email and phone calls professionally.
• Compliance & Performance Standards : Ensure dispute milestones are met within required timeframes.
• Data Management : Maintain accurate records related to chargebacks, disputes, and financial transactions.

Education & Experience Requirements :

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Work Schedule & Hiring Process :

Interview Process :