Construction & Field Support Manager

Position Overview:

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.

Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.

Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.

Who We're Looking For:

You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed.

Qualifications:

• 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
• Skilled and experienced in managing multiple crews and subcontractors
• Experienced in job costing, scheduling, and quality assurance
• Strong communicator and coach - able to train new business owners in both group and field settings
• Comfortable balancing construction, operations, and relationship management
• Familiar with permitting, inspections, and residential building codes
• Travel-ready (up to 30%)

Key Area of Responsibilities:

• Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion.
• Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
• Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.

Training & Development

• Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
• Continually refine training content and methodologies to improve operational efficiency and construction quality.
• Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.

Production Program Development

• Act as the internal owner for Archadeck's production management tools, software, and workflows.
• Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.

Coaching for Growth

• Conduct one-on-one coaching sessions with franchise owners.
• Analyze business and production metrics to identify opportunities for improvement.
• Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
• Facilitate ongoing communication and accountability through coaching calls and periodic field visits

Performance Monitoring & Reporting:

• Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
• Communicate progress, risks, and opportunities to the Franchise Operations leadership team.

Key Competencies:

• Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
• Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
• Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
• Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
• Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals.

Why Join Archadeck

• Be part of America's premier outdoor living brand with decades of industry leadership.
• Help shape the success of entrepreneurs launching their own construction businesses.
• Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses.
• Competitive compensation, benefits, and opportunities for growth within Empower Brands.

About Archadeck Outdoor Living:

Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project.

We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive.