Service Technician (Dairy Equipment, Refrigeration, & Robotics)

Job Description

Job Description

JOB TITLE : SERVICE TECHNICIAN (DAIRY EQUIPMENT, REFRIGERATION, & ROBOTICS)

GENERAL JOB DESCRIPTION : Responsible for the installation, routine service, emergency service, scheduled service and analytical system analysis for all equipment sold and serviced by Central Ag Supply. Responsible for the constant increase in personal knowledge of proper installation, service and analytical techniques and requirements for all of the equipment sold and serviced by Central Ag Supply. Responsible for constant increase in personal knowledge of all government and industry standards and regulations pertaining to all of the equipment sold and serviced by Central Ag Supply. Responsible for the constant increase in personal knowledge of the Dairy Industry and Cow Physiology and the importance of adequate equipment, milk production and milk quality. Responsible for Central Ag Supply's guidelines and requirements regarding a high degree of customer satisfaction through constant quality customer communications, complete proper documentation of customer service, and constantly maintaining and improving company image and reputation.

SPECIFIC RESPONSIBILITIES :

• Be available to be in the 24-hour emergency service "ON CALL" rotation with the other service technicians and will respond to emergency calls immediately.
• Gain of knowledge as soon as possible for the mechanical and system functions for all of the equipment sold and serviced by Central Ag Supply. This is to be done by reading company manuals, reading industry documents, listening and asking questions from fellow technicians and industry professionals.
• Gain of knowledge as soon as possible for all government, industry, and Central Ag Supply guidelines, codes and regulations for the proper installation, service and analysis of all equipment sold and serviced by Central Ag Supply.
• Gain of knowledge as soon as possible of the Dairy Industry and Cow Physiology.
• Gain of knowledge in robotics, refrigeration, plumbing, electrical, mechanical, and welding techniques needed to install and service all of the equipment sold and serviced by Central Ag Supply.
• Attend company sponsored training courses at corporate training centers.
• Maintain a high degree of customer service and customer satisfaction.
• Keep complete documentation of all customer service, installation records and system analysis performed for customers and properly filed.
• Maintain constant customer communications in regards to all services provided, keeping customers aware of industry standards and regulations in regards to maintaining and improving their system, analysis, scheduling, discrepancies, and customer account status.
• Maintain and improve company image and properly representing and maintaining company polices.
• Maintaining a team effort atmosphere throughout the company and never trying to portray yourself to a customer "better" than a fellow employee.
• Enforce Central Ag Supply's open account credit policy : providing customers with proper open account application and policies, following the credit policy procedures when working with a potential new customer and collecting money from past due accounts when servicing any existing customers.
• Completely and accurately fill out all required paperwork of a service technician : work orders are to be completely filled out at the farm and signed, timesheets are to be filled out throughout the day, proper documentation of new customer service request or continued service required, normal inventory control, etc. (not limited to listed) All paperwork is to be completed and turned in at the end of each day.
• Assisting in increasing equipment sales, scheduled service contracts, labor sales, and route sales. Must provide proper documentation to other responsible pertinent employees.
• Sell products and services at company set prices unless prior approval is provided.
• Keep all pertinent company documentation, pricing and customer information confidential, never distributing without prior approval.
• Keep the vehicle assigned under your responsibilities : communicating all maintenance requirements of vehicle, constantly keeping the inside and outside of vehicle clean, keeping a constant account of the well-being of all tools assigned to vehicle, keeping all inventory put away in proper location, reading and correctly putting away all service bulletins and new manual documentation as soon as possible, maintaining the inventory levels required on a daily basis.
• Display a high degree of professionalism, craftsmanship, work ethic, excellent attendance, teamwork attitude, and high level of efficiency of making good use of your time while at work.

NOTE : Items listed in this document are used as general overview of the position but certainly not limited to these responsibilities.