Hospice Triage Registered Nurse (RN)

About This Hospice Triage Registered Nurse Position (RN)

HopeHealth is seeking a Response Team Triage Registered Nurse for its affiliate HopeHealth Hospice & Palliative Care.

The Triage Nurse will answer telephone calls from patients and families and refers and provide support or guidance to the caller. Calls may be resolved over the phone, or the Triage Nurse may determine to schedule a Registered Nurse to visit the patient.

This is a full-time 40 hour day position and will be on-site, at our Providence, RI location.

The schedule for this position is 7 : 00 am - 3 : 30pm working every third weekend

What will you do?

• Acts as a communication liaison between care providers, professional staff, patients, referral sources, insurers, and physicians, e.g., voice mail report, answering service reports. Maintains close communication with the Patient Care Manager (PCM) especially regarding unusual situations.
• Establishes and maintains positive relationships with customers. Handles concerns / complaints in a timely manner with assistance and guidance from the Patient Care Manager.
• Teaches and supports patients, families, and facility staff over the telephone.
• Assists with symptom management insuring patients / families care is communicated and continued 24 hours / day, 7 days / week by utilizing off shift personnel to make visits and follow up calls as needed and under guidance of PCM.
• Ensures patients and families have strong support after normal business hours through competent telephone response and assistance.
• Responds to all patient calls offering visit from nurse, social worker, chaplain as appropriate. Prioritizes and schedules staff visits ensuring emergent visits take high priority. Teaches and supports patients and families and facility staff over the telephone.

What are the qualifications for this job?

What are the job benefits?

For your health and peace of mind :

For your wellbeing :

For your career :

Discover a career that transforms lives - including yours.

At HopeHealth, health care is more than a career choice. It's a calling.

You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.

And you can see it in our values - as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We're committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.

Our Hospice Care Team

HopeHealth's hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.

Join our team, and you'll :

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity, and Inclusion

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace. We believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals - inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability - are warmly welcome at HopeHealth.

7 : 00 am - 3 : 30 pm

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