Spa Host

Job Description

Job Description

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Spa at Southall is restorative and replenishing, a journey unto itself rooted in the healing properties of the earth. It’s a nourishing, calming experience, with a host of ancient techniques and modern therapies that draw upon the botanicals and other natural ingredients inspired by, and derived from, our farm. The spa features eight individual treatment rooms, two suites, and indulgent amenities that include a steam room, sauna, and relaxation lounge—as well as an outdoor mineral pool overlooking Lake Mishkin and a medicinal herb garden, offering respite and adding to the deep sense of connection. Healthy options, such as salads, smoothies, and fresh juices, are also available and can be enjoyed post-treatment beside Luca’s Garden, surrounded by fragrant herbs and blooms.

The Spa Host at Southall is a spa support role responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.

Key Responsibilities

Greet guests warmly and provide an overview of their spa experience.

Curate and personalize the guest's wellness journey from arrival to departure.

Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions.

Assist guests with check-in, including entering and updating information in the computer system.

Modify and manage spa appointments as needed.

Answer guest inquiries regarding spa services, products, and amenities.

Process service charges, payments, and checkout procedures.

Occasionally assist with restaurant reservations, activities, and other hotel needs.

Prepare locker rooms and relaxation areas to maintain a serene environment.

Collaborate with front-of-house hosts to guide guests through their spa experience.

Ensure guests have appropriate robes, slippers, and amenities.

Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas.

Restock supplies and refreshments for guest comfort.

Support therapists and technicians by ensuring treatment areas are set up and ready.

Assist with laundering and organizing linens and towels.

Address guest requests and ensure a smooth flow of spa services.

Qualifications

Previous experience in a service-oriented role.

Strong organizational skills with attention to detail.

Elegant verbal and written communication style.

Proficiency in using booking systems and Microsoft office software.

Friendly, approachable demeanor with a genuine passion for wellness and hospitality.

Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests.

Skills and Experience

Must be detail-oriented and have ability to prioritize tasks.

Must have enthusiasm and possess excellent customer service skills.

Excellent communication, listening and reporting skills.

The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.

Must be a team player.

Service experience required.

Luxury, hospitality, spa or wellness experience preferred.

Education

High School diploma or equivalent preferred.

Additional certifications in hospitality or wellness services are a plus.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.