Front Desk/Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Location: In Person / Ontario, California
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly

Position
Ashtel Studios is seeking a personable, detail-oriented, and proactive individual to join our team as a Customer Service Representative. This role is the first point of contact for our customers, partners, and visitors, making professionalism, efficiency, and a positive attitude essential. They will report to the E-Commerce Manager.
Job Responsibilities

• Greet visitors and respond to customer inquiries via phone, email, and third-party marketplaces promptly + professionally to ensure a positive resolution experience
• Process + track customer product replacements, maintaining accurate records
• Coordinate + package sample requests for Sales, Production, and Design teams, logging a detailed inventory of incoming and outgoing shipments
• Assist with data entry and other sales-related correspondence and tasks as needed
• Run small errands and assist with occasional ad-hoc requests
• Order + track office and kitchen equipment to maintain inventory supplies
• Keep the front desk, reception area, and conference room clean, organized, and welcoming
• Coordinate with fulfillment and production teams to resolve order discrepancies
• Support Sales, E-Commerce, and QA teams with customer insights, reports, and follow-up communications

Qualifications

• Bilingual skills are required
• Previous experience as a receptionist, customer service representative, or in a similar front-facing role
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• Exceptional organizational skills with the ability to handle multiple tasks simultaneously
• Strong verbal and written communication skills
• A collaborative team player with a positive, “how can I help?” mindset
• Time management skills

Requirements:
Schedule:
• 8-hour shift
• Monday to Friday: 8:00 AM-5:00 PM
• Full-time/Hourly